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Disconnecting all the time causing other problems

Disconnecting all the time causing other problems

Vanila/Hugs and Bugs 🤗🐛 · March 16, 2019 at 3:26pm

Stefan Smiljkovic

@kinderminderTeam
rep
2.3k

Disconnecting all the time causing other problems

Vanila / Hugs and Bugs 🤗🐛 · March 16, 2019 at 3:26pm

I think that this issue where app is disconnecting all the time every XX seconds, causing problems in push notifications to not receive them properly, and also in emails being sent even I am online (or at least having app open).

The app is probably sending email cause it's disconnecting every XX seconds, and that probably triggers that we are offline and send us email, even I am in active chat with Lauri @xet7 .

@taher-github can u remind me, what is disconnect caused by?

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April 11, 2019 at 6:11pm
Md. Abu Taher@entrptaher
Team
6:11pm

The marked area says it's much more stable right now. But even this stable has reconnection.

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    6:14pm

    Thanks for your support. Please bear with me. :)

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      April 12, 2019 at 5:12pm
      Stefan Smiljkovic@kinderminder
      Team
      5:12pm

      We are bearing with you Tahy , get rest ur eyes, and i need to do the same, cause i have foggy sight for last 4-5 days

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        June 10, 2019 at 3:36am
        Josh Corbett@joshwcorbett
        3:36am

        I'm still getting these disconnects every minute or two consistently.

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          June 10, 2019 at 4:58pm
          FahimMD@fahimmd
          4:58pm

          Yeah I'm facing the same problem since day 1 😞

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            June 11, 2019 at 1:25am
            Stefan Smiljkovic@kinderminder
            Team
            1:25am

            sorry to hear that guys. Community is not perfectly deployed and that will happen in future once we release main projects, where main public communication will be here. So we will need it to be smooth for sure.

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              June 11, 2019 at 12:48pm
              Md. Abu Taher@entrptaher
              Team
              12:48pm

              Hello community, We need the community for some real projects we have. So I was bound to look into this issue sooner or later.

              Today, I was monitoring the community whole day related to this problem. It looks like there are two major points related to this problem.

              First is the response time. The community api takes as long as 1 second (1000ms) to respond, which is a nightmare. Usually this should be kept at most 200-400ms.

              Second is related to the first point, the websocket cannot keep alive more than 1 minute. It reconnects every minute depending on the region. https://i.imgur.com/mf2QP2J.png

              We are supposed to re-deploy this with some tweaks and updates, then let everyone know what went wrong. If anyone can provide a helping hand, I'll be glad.

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                1:34pm

                Oh, one more important point. I think second point above is a issue with nginx on the deployment related to proxy_connect_timeout.

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                  1:46pm

                  @fahimmd @joshwcorbett I applied some tweaks, so let me know if the reconnection issue is a bit better or not.

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                    June 14, 2019 at 7:37pm
                    Josh Corbett@joshwcorbett
                    7:37pm

                    The connection issues are no more! Thanks @tahyaamir!

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