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❌ Type of client you should REFUSE ❌

❌ Type of client you should REFUSE ❌

UI/UX 💩/Tips · April 8, 2019 at 12:51pm

Elena Demina

@ui-helen
rep
380

❌ Type of client you should REFUSE ❌

UI/UX 💩 / Tips · April 8, 2019 at 12:51pm
bad client copy.jpg

I’m always very cautious with people who I work with. Mainly because I hate working for low budgets within a short timeline (as all of us=)). So during the last years I have identified a typical portrait of a client I always say NO to (or just cut off the communication as delicate as possible).


He does:

  1. Ask me too much questions on how I'm deciding where to put a button/which color to use/which font to use

  2. Ignore my suggestions to have a Skype call
 🥵
  3. Want a test task done without even symbolic payment (he thinks we are struggling for work and 20 different designers will provide him concepts for free just to compete for the project)

  4. Turn my Skype into constant ping-ping-ping no matter what time is it in my timezone even BEFORE we agreed that I will work for him

  5. Want to know the most detailed breakdown of every single deliverable. He needs to understand what is he spending every $1 for, right?
  6. Think that PSD is a good deliverable for UI design and wants me to deliver PSDs
.
He doesn’t:
  1. Give a list of his expectations
😅
  2. Answer to brief questions clearly
  3. Say anything to my timeline estimations even if I ask to OK on that
  4. Accept the time zone difference and wants me to reply at 3am
  5. Understand that I have other clients too and cannot have a call within 20 min since he wrote me in skype . I think I can continue with the list but those are the most painful points for me personally((( What is your “Say NO to” client? What points have you faced with (1-11)?
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April 8, 2019 at 3:30pm
Henry Hermann@hermannhb
3:30pm

6 in most cases has to do with not knowning what is the best option, I guess. Solved by summarizing why PSD is not a good solution.

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    April 9, 2019 at 5:51am
    Elena Demina@ui-helen
    5:51am
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    Henry Hermann@hermannhb

    6 in most cases has to do with not knowning what is the best option, I guess. Solved by summarizing why PSD is not a good solution.

      Oh yes I try to educate them)

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        5:54am
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        Deleted@

        Hey @ui-helen, great article! I think that I am dealing with no.1 all the time, sadly. I almost have the answer remembered as in school and I would be able to tell you the answer at 3am if i would have to, haha!

        I actually read great article on this few months back - https://medium.com/@jyssicaschwartz/how-to-identify-bad-clients-aaea88eed892

          good article) Hate people who demand below average prices... and also I have same prices thing happening to me. People find my instagram blog somehow and just DM me with this question. How can I know how much the website or app design will cost if I've seen nothing... People lack common sense ..

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            April 9, 2019 at 8:50am
            Deleted
            8:50am

            @ui-helen yes, exactly. Like. I want an app, what it will cost me? "What kind of app, would you be more specific, like what your business is, if you have already some wireframes or just an idea..." "I sell shoes."

            Headbanging on table

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              April 9, 2019 at 10:49am
              Elena Demina@ui-helen
              10:49am
              reply
              Deleted@

              @ui-helen yes, exactly. Like. I want an app, what it will cost me? "What kind of app, would you be more specific, like what your business is, if you have already some wireframes or just an idea..." "I sell shoes."

              Headbanging on table

                ahahhaahahhahhahahahahhahhaha God bless them)

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                  April 11, 2019 at 1:06pm
                  Stefan Smiljkovic@kinderminder
                  Team
                  1:06pm

                  Thanks for this quick post Elena. First signs for me are the way client communicate. You can feel his tone even trough the chat. Not having proper documentation and scope of work (or at all) is a big sign that will be problems in future.

                  Of course, low budget vs unrealistic expectation. Also, small time-frame (deadline) for work to be done.

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                    1:09pm

                    Last week I spend 2 days on Upwork chatting with some guy, who couldn't properly explain me if he wants illustration or 3D CGI (computer graphic image). After i figured it out after 2 days that he want 3 realistic renders of CGI for $300, I gently refused to work with him, and he started treating me that will report me on Upwork 👏. Like i was thinking in my head screw you dude ^^

                      Edited
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                      April 13, 2019 at 1:45pm
                      Stefan Smiljkovic@kinderminder
                      Team
                      1:45pm

                      Added in story btw

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                        May 8, 2019 at 1:42pm
                        Elena Demina@ui-helen
                        1:42pm
                        reply
                        Stefan Smiljkovic@kinderminder

                        Last week I spend 2 days on Upwork chatting with some guy, who couldn't properly explain me if he wants illustration or 3D CGI (computer graphic image). After i figured it out after 2 days that he want 3 realistic renders of CGI for $300, I gently refused to work with him, and he started treating me that will report me on Upwork 👏. Like i was thinking in my head screw you dude ^^

                          Hi Stefan! This is awful BUT Upwork will not believe this guy because you have screen shots of the chat lol. And he was stupid enough to threat you in the upwork chat? God bless the fool)

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